2023 MG MG HS radar ,reverse problem

Take it back for fixing under warranty

Good Morning Mr Wainwright,
Thank you for your recent correspondence to Mr Wang, unfortunately he is not available so has asked I respond on his behalf.
I apologise if your vehicle is not currently meeting with your expectations, can I ask firstly, have you taken your vehicle into an MG approved dealer to have your concerns investigated?


With regards to the DAB radio, there has been a permanent fix released which is available for all MG customers to have fitted immediately via an MG dealer, which is the same solution as the new 2023 model year MG HS. This is not information that has been withheld and is readily available as and when you decide is appropriate to have this rectified.
would suggest booking into your local MG dealer where they can resolve the DAB concerns and look at the other issues you have mentioned below.

In terms of a gesture of goodwill, this is something that your MG dealer can arrange upon completion of their investigation.
Once again, I would strongly suggest the vehicle is investigated first; no faults have yet been confirmed despite your demands and opinions you have outlined below.
I will note your complaint and will await the diagnosis from the dealer.



Regards

Becky McCoole-Smith

Customer Experience Manager

Reply
Dear Mr Wang



I am writing to express my immense anger and frustration in the face of the ongoing problems I have encountered with the MG HS DAB Radio and other issues plaguing my vehicle. I have already communicated with Motability to keep them informed, and they have explicitly requested that I file this formal complaint and urge you to take immediate action to rectify these faults. Furthermore, I have been made aware of the dedicated team within Motability that will work tirelessly to ensure prospective MG buyers are well-informed about the numerous faults plaguing these vehicles.



Firstly, I am appalled that I was never informed about the release of the new style MG, which appears to have resolved many of the issues that the 23 plate model should have had in the first place. It is clear to me that MG purposely withheld this information, leading me to believe that they deliberately released an inferior product, only to rectify the faults in a subsequent model. This is an outrageous display of negligence and disrespect towards loyal MG customers.



The problems with the MG HS DAB Radio are beyond comprehension. Despite numerous attempts to address the emergency braking lights and the emergency pedestrian stop malfunctions, the response from your team has been lackluster, to say the least. I refuse to accept that this is an isolated incident, as evidence from various MG forums and social media platforms clearly demonstrates that these faults are widespread. It is absolutely unacceptable that a vehicle, especially one in this price range, would exhibit such critical flaws, jeopardizing not only my safety but also the safety of other road users.



Equally distressing is the issue I have repeatedly raised regarding the reverse parking on an incline. The fact that the DCT gearbox fails to engage when reversing on even a slight incline is a severe safety concern. I am astounded that my concerns have been outright ignored, especially considering the numerous reports from other MG owners who have experienced the same problem. This fundamental flaw compromises the usability and safety of the vehicle, making it unreliable and unfit for purpose.



The inadequacies of the FM radio capabilities provided by MG are utterly infuriating. The "temporary" DAB option offers abysmal audio quality, limited functionality, and an absolute inability to store "favorites." Furthermore, approximately 50% of the listed stations do not work at all, further highlighting the shoddy attention to detail and lack of quality control. The so-called "permanent" DAB fix provided by MG is nothing short of a joke. Not only does it replace the windscreen antenna with a concealed device, but it also removes the USB socket and fails to address the lack of "favorites" functionality and subpar sound quality. Additionally, the FM radio features are archaic, lacking basic features such as displaying the station name, retuning as signal strength decreases, and providing Traffic Programme or RDS functionality. These deficiencies are simply unacceptable in this day and age, and it reflects poorly on MG's commitment to providing a quality product.

add insult to injury, the satellite navigation system in my MG is riddled with problems. The outdated maps and incorrect routing descriptions at roundabouts are not only frustrating but also potentially dangerous.

The lack of a method to update the mapping only exacerbates the issue, leaving me with an obsolete system that fails to meet even the most basic navigation requirements. It is inconceivable that MG would release a vehicle with such glaring deficiencies in the navigation system, especially when numerous owners have reported the same update issue on MG forums. The inability of the sat nav to identify traffic delays and offer rerouting is yet another indication of the substandard quality of this product.



All new MGs are purportedly built with world-class components and are allegedly backed by a comprehensive manufacturer's 7-year warranty. However, the numerous issues I have encountered with my vehicle clearly demonstrate that these claims are nothing more than empty promises.



The fact that these faults exist in a supposedly reliable and well-built vehicle is a blatant disregard for customer satisfaction and safety.



I implore you to take immediate action to rectify these problems and ensure that my vehicle is thoroughly examined and repaired by your dedicated team of experts.

I expect nothing less than a prompt resolution to these issues, as well as clear communication regarding the steps being taken to address them.

I demand that the mechanical handover be completed without any further delays, as I am growing increasingly frustrated with the lack of progress and the inconvenience this has caused me.



I have already communicated with Motability to keep them informed, and they have explicitly requested that I file this formal complaint and urge you to take immediate action with regards a mechanical Furthermore, I have been made aware of the dedicated team within Motability that will work tirelessly to ensure prospective MG buyers are well-informed about the numerous faults plaguing these vehicles.



Not only has my health deteriorated much like MG.



I also request that you initiate a compansation for my health deterioration and the terrible customer service and the current state of poor relationship between myself and MG motors I will provide evidence for my GP if you wish to have this in writing.



—---------—-

Guy Pigoinikas Commercial Directer MG motors

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I must stress that I am contemplating escalating this matter to the media if necessary. The public deserves to know about the incomparable problems plaguing MG vehicles, and I am prepared to take that course of action if my concerns are not addressed promptly and effectively.



I eagerly await your immediate attention to this matter and a satisfactory resolution



My Dealer For MG is Holdcroft Warrington I have sent them a email but no response from them at all

I am still without my vehicle as its been with them for 3 months.