After 3 months, my new Puma's clutch failed totally on a busy motorway. I managed to nurse it to a place of safety but am now told it is not covered by warranty as it is "driver error". The dealership will repair it at my expense but I am in dispute that it is my fault. They can show me the worn part but cannot accept my assertion that it is a manufacturer fault. How can I prove otherwise?
Having ran different franchise dealerships , this is normal procedure . I have had "driver error". cases before and the customer was always insistent they were not at fault . If there was any doubt I would have replaced f.o.c and claimed back under warranty from the manufacturers . Knowing the claim would be rejected meant this could not be done .