car just out of warranty, garage have arranged to take car in and 'investigate' problem, as there is a TSB for this problem will I be required to pay,car has been serviced at this garage from new.
Posted Apr 14, 2014 (12 years ago)
Arnold Clark's perhaps ? Hope you told them you are aware there is a TSB on this fault ? If the car is JUST out of warranty and has been serviced by them and that is the fault ,they should do it FOC .I used to manage a Vauxhall service dept and we were able to carry out an abnormal warranty claim under this type of situation , might be a different name now .Or repair FOC as a company gesture and submit the warranty claim.I would have done it under warranty going on the known facts but some can be a pain in the butt and refuse to budge , talk to them nice and it might work .If not and they want to charge you , tell them you are phoning VX customer services to complain .Best wishes .
Posted Apr 14, 2014 (12 years ago)
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