2016 Peugeot 308 estate
My radio and screen stopped working intermittently.

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marion evans
Driver
1 points

Problem added: Nov 21, 2020 (1 week ago)
I went to my local Peugeot garage who hadn't heard of the problem. I booked it in for a diagnostic test at £79 which would take 1 hour 30 mins. 5 hours later I had to call them for an update. I was then told that they, (Peugeot) had come across this problem before and I would need a new radio section at the price of approx. £800 but as the car is relatively new with low mileage and yearly services they would give me a goodwill reduction of 50%. That for me is admission of guilt by Peugeot. The garage would not be moved. I eventually agreed to go ahead only to be told that the garage had found the updated part which now costs £1100. Has anyone else had this problem or similar?

Car details
Car: Peugeot 308
Variant: estate
Model Year: 2016
Category: Running Rough, Starting & Power Loss
Replies and Fixes
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whittingehame
Legend
15,996 points

Nov 21, 2020 (1 week ago)
Unfortunately this is a very common fault and a recurring question on this and other forums regarding this . Not to mention the cost the owners have to bear in rectifying this apparent defect ..
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marion evans
Driver
1 points

Nov 21, 2020 (1 week ago)
Thank you for your response. Do you happen to know how long this has been a very common problem and how long Peugeot have known about it? I have not as yet had the new part installed - 30h of this month. In yours , or anyone's opinion should I stand my ground and refuse to pay?
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whittingehame
Legend
15,996 points

Nov 21, 2020 (1 week ago)
Over the last year or so we have been having questions concerning this on both Peugeot and Citroen cars .Some were replaced under warranty when this was still valid , others outwith the warranty period had to bear the cost themselves often with no contribution by either manufacturer . The " goodwill gesture " , as you mention confirms the known fault and very rarely will they willingly give this concession without grounds , they don't like parting with money . You could try pushing them and I wish you luck on that . Another possible option would be to contact a local ( ICE) in car entertainment centre / car audio centre and enquire if there is a alternative , possibly better and cheaper radio that could be installed rather than give your hard earned cash to Peugeot . I have never pursued this option , so not sure if valid or not . Maybe update the forum on your outcome which I hope can be resolved to your satisfaction ?
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marion evans
Driver
1 points

Nov 21, 2020 (1 week ago)
Thank you so much for your insight, that's really helpful. I shall look for a local ICE centre on Monday and take it from there.

It will probably take me some time, nevertheless I will certainly update you with the outcome.
Thanks again Whittingehame
Marion
Avatar
marion evans
Driver
1 points

Nov 24, 2020 (1 week ago)
Replying to post by marion evans:
Thank you so much for your insight, that's really helpful. I shall look for a local ICE centre on Monday and take it from there.

It will probably take me some time, nevertheless I will certainly update you with the outcome.
Thanks again Whittingehame
Marion
Update as promised. I looked at other forums and found lots of people who have experienced the same problem. Lots of advice was proffered but I didn't find anyone who said that anything worked. One person who's radio went off was still in an extended warranty only to be told that particular problem wasn't covered. Many people also lost the reverse sensors (not checked mine).
I tried to contact 3 ICE outlets, no reply from 2 but Halfords called me back. The upshot was that I had the choice of many radios of varying prices and after a lot of discussion they couldn't guarantee that the sensors and other features on the 308 would be transferred.
I then decided to ask my Peugeot dealer why if this problem is known to Peugeot was I paying £79 for a diagnostic test. I spoke with the service manager who said that the diagnostic test was to find the exact problem and the 50% reduction goodwill gesture was not Peugeot admitting fault as the offer came from the garage who asked Peugeot for the reduction because I was a loyal customer i.e. I had a yearly service ever since I bought the car 4 years ago!! All was explained in a polite manner, I think they all went to the same customer service school.
I think that I have no choice but to go ahead with the replacement at 50% I have conditioned my thinking, holidays have been cancelled, no restaurants, theatres or cinemas this year. I had already told friends and family I'm not doing Xmas presents this year as I won't be seeing them. Such is life, it could be worse.
Avatar
whittingehame
Legend
15,996 points

Nov 24, 2020 (1 week ago)
Thank you for update .Was more or less what I expected . Halfords point about features being transferred is one concern I had also .The " goodwill " gesture is by the book and to be honest , I have arranged for good customers with different dealerships over the years to obtain a concession either in parts or labour or both on various matters to help them outwith warranty period . Perhaps " good customers " is wrong , customers with full service history , low mileage , repeat buyers and not long out of warranty is more accurate . I agree you have little option but to accept the Peugeot offer . Not good to have this outlay at any time , but especially with the festive time approaching makes it worse . Don't let it get you down , enjoy what we can with the Christmas Covid restrictions we have to suffer and stay healthy . Best wishes .
Avatar
marion evans
Driver
1 points

Nov 24, 2020 (1 week ago)
Replying to post by whittingehame:
Thank you for update .Was more or less what I expected . Halfords point about features being transferred is one concern I had also .The " goodwill " gesture is by the book and to be honest , I have arranged for good customers with different dealerships over the years to obtain a concession either in parts or labour or both on various matters to help them outwith warranty period . Perhaps " good customers " is wrong , customers with full service history , low mileage , repeat buyers and not long out of warranty is more accurate . I agree you have little option but to accept the Peugeot offer . Not good to have this outlay at any time , but especially with the festive time approaching makes it worse . Don't let it get you down , enjoy what we can with the Christmas Covid restrictions we have to suffer and stay healthy . Best wishes .
Thank you for your good wishes. I won't let it get me down it's all in life's rich pattern, it's only money!!

Take care and happy festive

Regards
Marion
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