Child Lock Malfunction

Did you not report the faults on picking up vehicle after repair ? Take it back to them IF those faults were not there prior to repair .If no satisfaction , contact insurance company and they may help in getting it fixed .

Thanks so much for responding.

I went directly to the insurer. The repair company belongs to the insurer.
Long and short of it: repairer says the fault 'couldn't possibly have been caused by their repair' and the insurer backs them.
Insurer says i have to get an independent assessment to say it was either caused by the accident or caused by the repair: if i can prove it, then they will pay.
A Ford dealer says they will charge me £120 to assess it, but i could end up out of pocket if they can't prove anything, right?
Better maybe to go to a local repair shop and get it fixed even if they can't say what caused it?
I've searched a lot online and can't find a similar issue posted...

IF they disconnected the battery when reparing the car it MAY have introduced faults but hard to prove and they probably will deny it .You could try reprogramming key fob , this is only link I can find but usually owners h/book has instructions .
http://www.forum.fordmpv.com/smf2/ford-galaxy-reference-library/ford-galaxy-remote-key-locking-programming-and-information-(mk2)/#sthash.sBU1Tzsy.dpbs

I could be wrong but seem to recollect there was a software update for this problem but you would have to check with Ford dealership on this giving vehicle details , VIN etc ..

Found this on software upate .Even though your car is 2012 , it may apply if older stock vehicle before registration .

Child lock malfunction

" This was common on the early MK3 models but a software update released in April 2011 supposedly cured it. I say supposedly as my car, built 28/11/11, had the fault. "

Thank you, I'll have a look at trying to reprogram the fob.

Repairer says they didn't not disconnect the battery, and the insurer says they believe them...

I was reading also about wiring in the tailgate: I wonder if there could be some wiring relating to this malfunction in the tailgate that might have been damaged in the accident?

Wiring on top , where it passes through into tailgate can often cause faults on most Fords and other makes . Under the rubber sheath the wires can break .

Thanks also for the software update suggestion, i'll ask the dealer about that tomorrow.

Hi, I am having same issue.
Hope you might have got to know fix by this time.
Can you PLEASE help?
Thanks

Poster has not been on for over three years or updated the forum , doubt you will get a reply now . Tagging on to a post as old as this with little or no info relevant to your vehicle does not help .

Blast from the past on this, and I'm struggling to recall exactly what happened - we traded-in that car in early 2018.
As I recall - I kept on at the insurance company until the repairer (part of our insurer who handled the claim) agreed to take the car back to check it. They said they made no repairs and couldn't find the fault - but lo and behold the fault was gone.
I can only guess that there was a fault caused by the repair work that they subsequently fixed, either 'by accident' or they would not admit to having caused.
Sorry this is not more helpful.