2016 Citroen C4 electric tailgate not working

Car: Citroen C4
Year: 2016
Variant: grand picasso Exclusive plus
Categories: Electrics, ECU, Warnings & Lights
fitted 2 electric struts from a scrapyard car, seen working. plugged into my electrics in the car but it will not open or close. When the button is pressed on the tailgate or the key fob there is a 'beep' but then nothing happens. There are two plugs on each strut with 6 wires each side. All is plugged in correctly.
Posted: May 11, 2021 (2 years ago)
They the exact same and part number of the electric struts you removed ?
Posted May 11, 2021 (2 years ago)
when I purchased the car it had been fitted with manual struts after the accident damage repair. The electric struts were from an identical car from an online scrappy. They worked on the previous car so should work on mine. I get a single 'beep'. I noticed on the old car video that it 'beeps continuously as the tailgate goes up or down? Perhaps a sensor is giving false information?
Posted May 11, 2021 (2 years ago)
This is from the hand book , you checked the setting ?


The motorised operation of the tailgate can
be activated or deactivated by selecting
"Motorised tailgate" in the Driving menu of
the touch screen.
Motorised tailgate
Posted May 11, 2021 (2 years ago)

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