It won't lock

Is the car starting / running ? Tried another key ?

Only have 1 key.

When we put the key against the steering column (it's keyless entry/start) we can start the car fine, but otherwise it says the key is absent.

Tried two new batteries in the keyfob. Also tried what the manual says is the reinitialisation process, although there seems to be no auditory confirmation that this has actually done anything.

When we press the keyfob lock button, and when we use the physical key in either door, the car sounds like it is locking and then immediately unlocking. Like a door is open or something. But nothing like this is reported on the screen.

Sitting in the car we can press the central locking button in the dashboard and the doors all lock successfully.

Cant think of a logical reason for your faults other than a faulty key fob chip / transponder . Whether one of those mobile companies like The Key Man or auto locksmith could solve the fault or not , cant really say , but might be worth a call to enquire . It may be a case of scanning for faults with Citroen Lexia might be needed . Dont really know the answer , sorry cant be of more help .

Thank you for your time.

We've only had the car a few weeks, so hoping that we can get someone to take a look under the warranty we bought under.

If anyone else has any ideas then I'm all ears, otherwise I fear that Monday morning will be spent at the local Citroen dealer hoping that they can fix it (and then arguing with the original garage about who should pay!).

If you have only recently bought it and it is under some warranty , you really have to contact the original garage about the problems and give them a chance to respond / repair as needed . If not , and you go straight to a dealership and get it repaired , they have every right to reject any claim of costs against them .Unless very minimal , I'm sure they will use it as a get out clause to dodge rectifying the faults and the costs incurred .

I have exactly the same model car with the same problems. Did you ever get it fixed ? Thanks in advance.