Faults remain after update

2019 Skoda Karoq 1.5 TSI
Car: Skoda Karoq
Year: 2019
Variant: 1.5 TSI
Categories: Running Rough, Starting & Power Loss
Recall carried out 1.10.19. I still have hesitation and juddering in 1st & 2nd gears after 24EV recall. Independent inspection has confirmed car to have these faults but Skoda UK & dealership say "there is no recognised fault, there are no recalls (all recalls are logged on the DVLA website) and the software update is not a repair" and they say "there is no underlying defect".
Problem added: Feb 24, 2020 (4 years ago)
Been going on for a while it would seem ,

https://www.honestjohn.co.uk/news/owning-1/2019-01/volkswagen-acknowledges-problem-with-15-tsi-evo-engine/
Answered Feb 24, 2020 (4 years ago)

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