2010 Seat Leon
Damage Caused By Mechanic

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Méghan
Driver
2 points

Problem added: Jan 9, 2014 (6 years ago)
Rite folks I need legal help of sorts. In May 2013 I bought a seat leon from a registered dealer in my hometown. The car is registered July 2010 and was in perfect working order. I was given a 3 month warranty with it from the dealer as well as the 6 weeks I had left with seat themselves. 2 months ago I left my 2010 seat Leon into the dealership where I bought it for a service. I collected the car once it was ready & found that the bill was £184. £30 for 4 litres of oil, £60 for an oil filter, an air filter & a fuel filter & £90 for labour. I paid for the service but the car hasn't drove right since. So I left it into the family mechanic & asked him to have a look at it 4 me. He's now told me that whoever 'fixed' my car last has failed to put the o ring back on after they ripped out my turbo to replace a filter & that the oils been ****ing down the back of my engine this 2months. To add insult to injury they never even put the correct oil in. This has resulted in £600 worth of damage. can anybody advise me on what to do? Do I have a leg to stand on regarding it being the dealers fault? I have a receipt to prove the 2 problems with my car are what his mechanic 'fixed'

Car details
Car: Seat Leon
Model Year: 2010
Category: Engine & Drivetrain
Replies and Fixes
Avatar
whittingehame
Legend
14,861 points

Jan 9, 2014 (6 years ago)
Surprised that any dealership would put incorrect oil in and " rip out a turbo " to be honest . Especially on such a minor service .You should have returned the car to the dealership for checking and to give them the opportunity to rectify any faulty workmanship .They will probably throw out any claim as you allowed someone else to work on engine and it was 2 months later , negating their liability .They would question your family mechanics qualifications , knowledge of Seat and findings .They could also ask how an engine with oil, as you quote , "****ing down the back of my engine this 2months." did not seize up due to lack of oil .What o ring is he saying was not fitted ? can you prove this and the allegation that the incorrect oil was fitted ? I had experience of the "wrong oil " fitted on a family members car a few years back in another garage but having seen the oil change being carried out whilst talking to the mechanic , it was a mistake on the invoice only and was corrected .Best wishes in your claim against the dealership .
Avatar
Méghan
Driver
2 points

Jan 9, 2014 (6 years ago)
Thank you for your help. I'm on good terms with the owner of the dealership so I'm hoping that stands for something. The thing is the dealership have changed their company name numerous times in the last year as well as having got rid of 3 of their main mechanics to replace them with trainees. My family mechanic is an honest man and he hasn't altered anything on the car. I left my car to him with a list stating that the wheels needed aligned and the car was struggling in 2nd and 3rd gear like it was going to stall due to not getting enough fuel. Once he realised the extent of the damage he told me that he could fix it but he would prefer me to take the car to whoever was dealing with it last as the damage is costly. If he were out to con me he would have stated it was costing 600 to fix and went on and fixed it himself. As for me saying that the 'oil was ****ing out of it' it was an expression, if the oils dripping out of it it still shouldn't be happening. Iv had my car nearly 8 months now and this will be the 3rd time it will be taken back to the dealership. I had it 6 weeks and it went into limp mode where it wouldn't go past 40 miles an hour and I was working 80miles from home. The car was taken to the dealership the 16th July a few days after the problem occurred (as this was their first day open after the 12th July holidays) and they urged me frantically to take it to Seat themselves as my 3 year warranty was up that day. The 2nd time for the service.
Avatar
whittingehame
Legend
14,861 points

Jan 9, 2014 (6 years ago)
Just to clear up matters , I have no doubt your mechanic is an honest guy and would not insinuate otherwise .May be you have picked up my reply wrongly .Having ran different dealership service depts I was putting forward the view and defense they would take .I think if you can get a good , reliable and competent independant garage , you should stick with them as opposed to main dealerships .Even though he lost mechanics , you must have capable and qualified w/shop staff to retain your dealership status.
Avatar
Mark and Jill
Driver
25 points

Jan 11, 2014 (6 years ago)
I'd be asking your mechanic if he is willing to stand by his words. If the O ring was missing etc is he willing to write a report saying such and stand up in court? If so small claims court would be the next move.
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