New Street Garage

7 New St, Horsham, RH13 5DT
Rated 8 / 10
Read reviews
Opening Hours
Mon-Fri 9-5
Sat until lunchtimes MOTs only
MOT Station

At New Street Garage we can offer the following MOT tests

MOT Class Vehicles
Class 1 Motorbikes up to 200 cm3
Class 2 All Motorbikes
Class 4 Cars, Vans and Motorhomes (up to 12 seats). Goods Vehicles under 3 tonnes
Location map
Customer Reviews of New Street Garage
Reviewed by: Jenny, Horsham

10/ 10

First time used. Booked slot for MOT. Prompt and pleasant service.

Reviewed by: Anthony, Horsham

1/ 10

Took car in for a replacement wiper stalk. First they tried to charge me £90 more than I was quoted after fitting a more expensive part without my permission due to their fault. They then argued with me over the matter and refused to take responsibility. After finally getting my car back, ive discovered two new faults. Rude and will not use again.

Reply from: Dave, Manager
What you fail to say in your review, is that once we started replacing your wiper switch, we found that it had also burnt out another switch, which indeed needed another part, hence the extra cost, we offered to fit the part for free but that was not good enough, you wanted to us to pay for the part ! We then offered to put your car back to the original condition so you could take it elswhere, but that wasn't acceptable either. I also believe in the end the entire situation was concluded to your satisfaction and us losing money on the job. If you are going to leave poor reviews, then at least be factual about them and not paint us in poor light. Sometimes car repairs are not quite as straight forward as they first seem.
Reviewed by: Mrs heaver, Horsham

1/ 10

Having just moved to the area I was recommended to use new street garage, I just wanted to say what a bunch of really helpful people, being female I know nothing about cars, it was reassuring to have a lady on reception that actually seemed to know her stuff.
Really pleased with the work on my car at a very reasonable price.

Reviewed by: Lauren , horsham

10/ 10

They are a fantastic garage. So friendly and honest which is refreshing these days. They didnt take advantage of me being a female unlike many garages. My mot came back with a failure of headbeam being too low. But instead they fixed the problem and got it through! All my family always use this garage now. Always honest always sort any problems!

Reviewed by: Gerry, Horsham

10/ 10

Have used this garage many times & never had a problem. Good garage, you could do a lot worse !

Name: Gerry
Location: Horsham

Reviewed by: Not given, Not given

10/ 10

Used them often - no problem, helpful and competitive.

Name: Not given
Location: Not given

Reviewed by: Anonymous Review

10/ 10

I have used new street garage for many years, and have always found the staff very helpful and friendly,and always really competitive on price, they always manage to squeeze me in at short notice even when they are fully booked.
I understand this is a family run business, which I find extremely reassuring in this day & age, as you always get an excellent service and a warm welcome.
My daughter also takes her car here as she feels a lot more comfortable as they have a lady who runs the office.
I would 100% recommend this garage.

Reviewed by: Anonymous Review

10/ 10

my ROVER was towed into New St Garage on the 29th december although the garage was closed after aphone call which had been diverted to a member of the staffs mobile a mechanic came round to the garage, opened the garage and fixed my over heating problem it was fixed in a hour at a very reasonable price and allowed me to finish my drive to Coventry, top marks

Reviewed by: Anonymous Review

I took my car in to be fixed despite being warned against going there. They gave me a quote which was high. The work went ahead in spite of this. I had to ring for updates as they were very communicative. They told me that they had found some other things wrong with the car and that the bill was another 25% on top. They hadn't though to tell me. When I questioned this the woman on the phone starting shouting at me. If i spend over £1,000 I don't expect to be treated like that! There's no cost in being calm and friendly. I have chosen to never go there again and my personal recommendation would be to do the same. Honest, individual mechanics are best that don't have the overheads and attitude. It was a nasty experience.

Reviewed by: Anonymous Review

10/ 10

Needed a break fluid swap/upgrade for track time tomorrow, they managed to squeeze me in today, same day. Very reasonable price, helpful staff and I was able to speak to engineer attending to my Audi S4. Thanks, Al.

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