Cats & Carbs UK Limited

The Sutherland Institute, Stoke On Trent, ST3 4HY

10 / 10 from 14 reviews
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Business overview
Established for nearly 50 years, Cats & Carbs manufacture and supply components including turbo chargers, cats and diesel particle filters, clutches, starters and automaters. We pride ourselves on a first class service and being a 5 star rated company.
What we do
turbo chargers, catalytic converters, diesel particle filters, clutches, alternators, flywheels, carburettors
Location map
Customer Reviews of Cats & Carbs UK Limited
10/ 10

Leigh, Scotland

Saved us £2,700! Refurbed our turbo for a few hundred when an Honda garage would only offer a new part at a cost of £2,700. Got our Honda back up and running within a week! It’s quite rare these days in the UK to find excellent customer service. Knowing nothing about cars I was skeptical at the cheap price- but, but they know their stuff, were quick with pick up and delivery, and part not only works, but has a 2-year parts & Labour warrant (Honda only offered 1year parts only warranty on a new turbo)! Just goes to show how much garages try to rip you off. Shout out to Steve - knows his stuff! Thanks so much! Will ? use you again.

10/ 10

Mark Critchell, Dorchester

Great service from this company very polite and do what they can to help you highly recommend

10/ 10

Andy, Scotland

Simply the best! For decency and honesty Steve and his team - in particular Bryan, were 5* They are the most outstanding company who deliver what it says on the tin no matter what. We will be using them for all our purchases and can give an unreserved recommendation for this company.

10/ 10

Peter Gilbert, UK

Like thousands of other people, I have dealt with online purchases and just a few have delivered, in all senses. What I personally, have experienced with this company, is second to none. NEVER, have I been more enthused, not only with the product I have purchased at a 'crazy price' but with the time Steve took to explain matters.

After having outlined what my car was doing, that gave me great concern, this gentleman completely put my mind at rest. We actually spoke for 40 minutes and when I got off the phone, my stress levels dropped. The Turbo was going to be with me the following day and I arranged for my fitter to replace the old with the new. It arrived as was promised. I explained all the points given to me by Steve, to my fitter, who totally understood and went ahead accordingly. If and when I had a question, even though I was hesitant to call Cats and Carbs, for fear of being a nuisance, either Brian or Connor, Steve's colleagues, were equally helpful. They simply could not do more. I cannot say enough about how satisfying it is to be dealing with such a company and its staff.

A massive thank you to each of these gentlemen. You come off the phone, feeling that you have made friends for life!!!

10/ 10

Eddie Woods, Coventry

These guys are highly recommendable in my experience. I found Cats and Carbs via a Parts Gateway search.

They are prompt and efficient with both delivery of replacement parts and collection of units for re-conditioning. There is no up-front surcharge (as there is with so many others) on turbo units and a 30 day return window which Cats and Carbs have taken care of for me. There is a charge for failure to return but even that is less than the competition is charging. I didn’t have to do anything apart from fit the replacement!

They take a lot of the hassle out of the deal by actually sending a collection courier, which again is something that most dealers do not offer.

I’m happy with the service so far. Ask me again in a year how the replacement performed – it’s a bit early to comment on that aspect. I will use Cats and Carbs again but I don’t expect to be doing so for a turbo charger! They also do clutch kits, carburettors and catalytic converters.

Worth dealing with, they have lived up to their five stars rating from my point of view.

10/ 10

bernadette mcdonald, liverpool

excellent efficient company .great customer service from Alex who took my order very pleasant and helpful would without a doubt recommend and use this company again . Bernadette McDonald (customer) ..

10/ 10

emeran , London

Dealt with a really professional company here in getting my Turbo for a Mitsubishi Outlander refurbished. Spoke to Steve who provided an outline of the process. He provided a price that was good value and within a few days I had the turbo back and fitted by my garage. Steve even spoke to them re. The fitting where they had issues. Great service..

10/ 10

Geoff Edmonds, North Somerset

Ordered a cat 4pm, was with me next morning, a fraction of the price quoted locally. Brilliant service.

9/ 10

Lukas, Edgware

I would like to recommend Cats and Carbs to all replacement turbo seekers.

The replacement turbo was as good as new. They forgot to send a gasket kit (human error simply) but have refunded the money as I got it myself.

The delivery was arranged for next day, and turbo arrived on time.

Big 'Thanks' to Steve who took me through the entire process.

8/ 10

Alan, Kent.

I ordered a cat for my ford.I recieved very good information and service. The cat arrived within 24 hours. I would recomend this company.

1/ 10

Naomi, Scotland

I bought a new turbo from this company with a 12 month guarantee. Within 1 month the new turbo blew up making my car unusable. We contacted the company expecting a repair or replacement in line with the warranty. The company refused. Very poor product and worse customer service. Would NOT recommend.

Name: Naomi
Location: Scotland

Reply from: Steve Elkin, Sales Executive
All turbos supplied come with a comprehensive 1 year unlimited mileage parts and "labour" warranty. In the unfortunate event of a turbo failure, we do a full in-depth legally binding report that we stand by 100%, however, if we declined a warranty claim this means that there was no component failure and no manufacturing faults found, however we would have offered a goodwill price to replace the turbo. i.e If the turbo had been starved of oil, suffered impact damage etc, then it would not be under warranty as this is due to upkeep of the vehicle. Any turbo supplied or rebuilt by ourselves are done so using the latest computerised equipment and machinery, our repeat business customers claim our quality and customer service is unrivalled.
9/ 10

Paul burrows, Sheffield

Very happy with the service I recieved from this company everything was first class would highly recommend

Name: Paul burrows
Location: Sheffield

9/ 10

Malcolm Briggs, Coventry

I put an enquiry on the web for a Turbo for a Nissan X Trail. Many people contacted me but Cats and Carbs seemed the most professional on the phone. Offered me the best price for a new turbo - not 'used' (ie as old as mine) or 'reconditioned'. Delivered to my garage within 48 hours (a bit longer than I would have liked) and the part was exactly what we needed. Total cost including labour and oil change = £780. Dealer quote: £2k+.

C&C also gave me a 12 month warranty - let's hope I don't have a need to use it.

Very positive experience.

Name: Malcolm Briggs
Location: Coventry

10/ 10

james mottram, staffordshire

I recently had a turbo fail on my golf, I contactacted cats and carbs at approximately 10am on a monday morning, the turbo was collected by 2.30pm the same day. The following day i received a call from cats and carbs who had a report on my turbo, everything was clearly and precisely explained and i was happy to go ahead and have the work done. At around 2pm on the wednesday the couriers appereared with a parcel and inside was my turbo, it was good as new, i had it fitted and everything has been fine. It took 3 days to get the entire process sorted and i save approx £700 on the dealer price.

Name: james mottram
Location: staffordshire

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