Rochford Tyres & Auto Centre

This company, despite running from such a prestigious URL, is the most unprofessional I have ever dealt with in any business or personal capacity.

After taking the time to call them prior to ordering & go over condition, suitability etc. I decided to order what was described as brand new alloy wheels + a set of replacement studs & locking studs. When the wheels arrived it could be seen they had been moved around, dropped, whatever, resulting in all 4 being scratched &/or dented & 2 having rim distortion. I made several phone calls, sent many emails & eventually a letter with a report & a CD with detailed pictures. There was still no response. I kept on making calls & eventually they agreed a small part refund so that I could pay for paint repairs locally. This credit had to be chased 4 times with a variety of excuses given for delays - it eventually arrived.

Given I wanted to get all that sorted before taking any modifications to the wheels (and it took weeks), I had a holiday booked, so after that it was time to get the wheels sorted & fitted. Before taking them to the paint shop I checked & found:
1. The wheels had the clearance hole for the hub stud in the wrong place.
2. After removing the stud to mount the wheel I found the wheel fouled the brake calipers.
3. When I checked the new studs & locking studs, I found although they were the correct length (+2mm) they were the wrong diameter (-2mm) & the wrong thread pitch.

No response from them

AVOID

Name: mr-icy
Location: Scotland