I'd suggest that when potential customers arrive, staff aren't heard to be making rude comments directed towards the people who help pay their wages.
Honesty when giving an accurate breakdown of costs, the level of service should be improved, cars should not be left parked in 1st gear with the windows wide open and parked awkwardly.
I have used this company a few times - always when my car has a problem at the last minute before a journey, and they've always made time to fix it for me, and done it efficiently and cost-effectively. I'm very impressed by their service.
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