J M Accident Repair Centre

My comment does not relate to the workmanship on the repair done to my car by this garage, which was good, but by the communication, customer care and general planning of the job, which was initially 6 days,(told to me by the garage itself) and unfortunately lasted 4 weeks!

My car went in for a damage assessment for insurance purposes. My car was still roadworthy and drivable. I was told by the front office desk that the necessary parts would be ordered, and I would be phoned for a date that I could bring the car in. They duely phoned, and upon dropping the car off to them, They said that it would be ready for collection the following thursday (6 working days) I made arrangements for transport in and out of work accordingly.

Thursday came and went - no call from the garage. I phoned them and they said the work had strated, but was not completed, and that it would take a further 3-4 days, and would be ready the following tuesday. I accepted this, and made further arrangements for transport to work.

tuesday came and went - no call from the garage, i phoned them again. they said the work had still not been completed as they were waiting for the parts. - I thought they HAD the parts when they first called my car in.
They said it would be ready in one more week.

They missed this deadline as well, said they need more time to order parts and effect repair.

one more week, and CAR STILL NOT Ready. NO CALL from them again. REALLY POOR COMMUNICATION!