Uk Assistance Ltd

Put our car in for repair through Direct Line. Was a bit concerned as online reviews were not very good but our experience with this company was excellent ! Repair was carried out in 5 days. Car was transported to and from our property. We were kept informed throughout - every 2nd day. Car was returned in perfect condition. Staff were excellent.

Was required to use this garage through direct line approved repairer scheme.Car returned today,required new bumper due to hitting a goose,car taken and returned on transporter,kept up to date throughout the repair,car looks good as new.

Name: Thomas
Location: Falkirk

For the last 3 months my car has been in and out of uk assist. The 1st time was for damage 2 the paint on my car!! They did a great job painting it apart from the fact that one side of my car was now a different shade to the other! I sent it back along with the problem that 2 of my panels did not line up and also they had made a stab mark on my dashboard! I got it back about 4 days later and everything was fixed apart from the colour difference! So by now i was getting really annoyed because i had seen the notes about the colour on the paper work so its not as if they forgot to note it, it was there plain to see! I sent it back again and they agreed to paint the other side to make it even! I got it back just over a week later and the paint job was great, i can not fault them on their work. The next day i had my windows down and i noticed that at the top of my window my tints have been totally ruined, part of it has been peeled and scratched really badly. They should never have been near the drivers side as it was the passangers side that was getting painted. Even though they have done a good job with the paint work and staff were really helpful, the fact that they cant look after other peoples belongings has totally put me off! Unfortunately this was through my insurance which means if anything happens to my car it will have to go back there! But just to warn anyone that is putting their car in there willingly, beware as it may come back with some damage!!