M Ransome

Could not repair my car following head gasket failure and whilst attempting to fix it, he promised to sort the work with the warranty company but did not contact them during the work and hence they wouldn't pay out. Very poor and costly experience.

I felt the annual service I asked for was done well, but I was very surprised that they did work without checking it out with me first; replaced track rod end, wipers and off-side mirror. This pushed the bill up a lot, and they should have asked my permission first - it was a good job I had the money!