E M Cars

I booked my car in after calling last week and was told by the receptionist that they would see what the problem is and fix the car the same day, which was the primary reason for my bringing it in. This was not true. She said they could not fix it that day as they were fully booked and could only do it the next week.

Not only that but she charged me to have my car looked at, stating that I'd been there over 1 hr. The first 30 mins is supposed to be I was there 30 mins before the mechanic looked at my car and it was not even 30 mins when he finished checking my car.

In summary, I was misled, misinformed and overcharged. If I could give a negative value, I would. Based on the positive reviews this garage had, I had hoped to get a better service from honest individuals but instead, I felt robbed and cheated. Save yourself the headache, money and disappointment and go to another garage who is honest and will tell you upfront if they could not fit you in rather than promising that they could and not deliver.

I was misled and misinformed. She should not have booked me in if they couldn't fix the car the same day.