Kings Lynn Vw Centre Limited

28 Austin Fields, Kings Lynn, PE30 1PH

1 / 10 from 1 review

01553777015


28 Austin Fields, Kings Lynn, PE30 1PH
MOT Testing Centres in King's Lynn, Norfolk
MOT Station

At Kings Lynn Vw Centre Limited we can offer the following MOT tests

Class 1 Motorbikes up to 200 cm3
Class 2 All Motorbikes
Class 4 Cars, Vans and Motorhomes (up to 12 seats). Goods Vehicles under 3 tonnes
Location map
Customer Reviews of Kings Lynn Vw Centre Limited
1/ 10

Dan, King’s Lynn

My VW Scirocco broke down last Sunday but I work at the local college so managed to get it to them to let the motor vehicle department have a look. There was a suspected issue with the injectors which they couldn't fix so rang the VW Centre who said to bring it down and they would have a look.

I dropped it off Monday lunch time and was told they would hopefully look at it that afternoon and ring me. They didn't, so I rang back to find out what was going on to be told they were busy and they would look at it the next day and ring me, they didn't so I rang back again to be told they were busy.

I then received a phone call from the boss who said I needed to collect my car as I keep ringing up and hassling his staff! I was very taken back by this as they told me they would ring me and didn't. After a brief conversation (and being told multiple times they were busy) he said he would look at it and let me know but this may take a few days.

They had my car over a week and I waited for their call (as I was now worried to ring them). I then received a phone call from the boss telling me they haven't had time to look at it and I need to pick it up and take it somewhere else! Obviously I was very annoyed at this point and had quite a heated conversation with the owner. I told him this was the worst customer service I had ever received when he became very threatening and told me 'not to bring my attitude when I collect my car!'

I collected my car this morning and was told by the boss that 'If I went to Tesco I wouldn't expect to go to the front of the queue' while calling me 'fella'! This man is the most unprofessional, rude, condescending person I have ever had the misfortune to meet.

Unfortunately the college had wiped the error codes, but had written them down on a piece of paper, which I gave to the garage when I dropped the car off. Even though the boss was not happy about this as he wanted 'live data'. When I collected the car and asked for this piece of paper so I could take it to another garage he told me he had 'put it in the bin'!

Do yourself a favour and don't take your car to this garage, the worst service I have ever received and will never go back!

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