The Kilburn Garage

Awful service. Last year the guys that worked there were great, we both had our MOTs done at Kilburn so thought it'd still be the same this year, nope! Very brash man came across awfully to the pair of us. My partner pre-booked an MOT with him then was snottily told he can't do it as there's a long crack right down the middle of his windscreen...it was a built in aerial. He wouldn't accept that and told him to go get it checked(!) So he just got his MOT elsewhere. I was already booked in so left it and just hoped I'd have someone else, not knowing this guy had recently taken over and it's only him now. He failed it on things that past without even comment there last year that certainly shouldn't have changed in 12 months! Then when it came to payment tried to add £5 on!! I booked through their Facebook page messages, a page in which the profile photo clearly states £35 MOT, like we paid last year. He had the audacity to aggressively tell us no it's £40 and that he doesn't use Facebook!! I said I booked through Facebook and showed him the photos of our exchange just a few days ago!! He kept saying well it shouldn't say 35 anywhere it's 40, look at his website. I said I'd never been on his website I just booked through facebook as before (the website also says MOT prices start at £35). He maintained that he 'doesn't use Facebook' and that it's £40, I told him he's a liar and that if he doesn't handover my car key I'll call the police. He then had the delusion to say 'okay I'll do it for £35 this time...' like there'll be a next time!! ? Oh, also told him he made a mistake refusing to do my partner's MOT, messing him around, cause there's a crack when it *was* just a DAB aerial, he was completely unapologetic for the error.
Avoid at all costs.