Thanks so much for responding.
I went directly to the insurer. The repair company belongs to the insurer.
Long and short of it: repairer says the fault 'couldn't possibly have been caused by their repair' and the insurer backs them.
Insurer says i have to get an independent assessment to say it was either caused by the accident or caused by the repair: if i can prove it, then they will pay.
A Ford dealer says they will charge me £120 to assess it, but i could end up out of pocket if they can't prove anything, right?
Better maybe to go to a local repair shop and get it fixed even if they can't say what caused it?
I've searched a lot online and can't find a similar issue posted...
Posted on Sunday 2nd of July 2017Don't understand this? Ask a question