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At AutoInsider we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

The review

The review in question

I honestly believe that this site can genuinely help people with some issues they have with there vehicles and working in a main dealer myself I find I can also benefit from some of the post,s and information.having over 30 years experience working in various roles in the motor trade I hope that some of my in put helps,even if it's advise,it,s good

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